General terms and conditions

• The purpose of these general terms and conditions (hereinafter also "GTC") is to create a legal framework of relations between the Hotel operator and its Clients, in order to ensure that the Client be informed about the terms and conditions of providing services.
• These GTC apply to contracts for the lease of Hotel rooms for accommodation, for contracts for the lease of conference and banquet rooms of the Hotel for events and the implementation of events for rent, as well as for other services provided by the Hotel for Clients.
• These GTC form an integral part of each contract (agreement) and order, the subject of which is the Hotel's obligation to provide the Client with certain services and the Client's obligation to pay the agreed price for the services provided.
• These GTC become binding for the Hotel as from the day of their publication and for the Client as from the time of his ordering the service.
• Any natural or legal person who enters into a service contract with the Hotel personally or who sends a binding reservation by e-mail to the Hotel becomes a Client.
• The Hotel accommodates only the Client who is duly registered for accommodation. To register, the Client shall present an ID card, passport or other valid proof of identity to the Hotel employee. If the Client is not a citizen of the Slovak Republic, he shall fill in and submit to the Hotel reception an official form on reporting the stay.
• The Hotel is a building called Hotel London*** and operated by the company Restaurant Amfik s.r.o., Na rybníku 419/2, 919 30 Jaslovské Bohunice (Slovakia), IČO (Organisation No.) 46627821, incorporated in the Commercial Register as administered by County Court in Trnava, in Section: Sro, under Entry No. 29239/T.
• The Client shall pay the agreed price to the Hotel for the provided services or, unless otherwise agreed, the price stated in the valid price list of the Hotel, which is available at the reception of the Hotel and on the website of the Hotel. The Client shall pay the price to the Hotel for accommodation and all other provided services on the last day of the stay based on the submitted bill.
• The Hotel shall make accommodation available to the Client on the day of his arrival from 2.00 pm, unless otherwise agreed. The Client shall vacate and hand over the Hotel room by 10.00 on the day of his departure, unless otherwise agreed. In case of delayed room vacation, the Hotel is entitled to charge a fee according to the valid price list. The price is listed in the price list at the reception of the Hotel and on the website.
• even though the Client may accommodate at the Hotel after 01.00 am, he shall pay the price of accommodation for the entire previous night.
• By concluding the contract, the Hotel undertakes to provide the Client with services in the agreed scope and quality, while the Client shall pay the Hotel the agreed price and compensate for any damage caused in connection with the use of Hotel services.
• When moving into the room, the Client shall report any possible deficiencies, irregularities or reservations immediately after finding them at the Hotel reception. He also shall proceed in the event that he finds any damage to the room or its inventory. In the event that the Hotel detects damage to the room or its inventory after the Client's stay without the Client notifying the Hotel reception, the Client shall compensate the Hotel for damage to the room or its inventory in full.
• The contract is made by confirmation of the Client's order (booking) by the Hotel. Such confirmation can be made in writing or by e-mail.
• In the case of group or regularly recurring orders, the parties may enter into a written corporate agreement, provided that the agreements negotiated in this agreement take precedence over the provisions of these GTC. However, the validity of the GTC is not affected. This also applies to individual written contracts.
• The Client's stay in the Hotel is regulated by the Hotel's Code of Conduct and Rules of Operation. These rules are binding for Hotel's Clients and are available in every Hotel room.
• If the Client is interested in a guaranteed reservation, the Hotel is entitled to require the Client to pay a deposit of 100% of the total price of the reservation. The reservation is considered guaranteed by the Hotel at the time of payment of the deposit and it is non-refundable.
• The prices listed in the Hotel price list are final and include value added tax, but do not include local taxes.
• The Hotel is entitled to request payment in advance when concluding the contract.
• Unless otherwise agreed in advance, the basis for billing the ordered and used services by the Client is a tax document - an invoice issued on the day of the Client's departure from the Hotel or on the day when the Client used the ordered Hotel services. The invoice must contain all the requisites stipulated by legal regulations in force of the Slovak Republic.
• The invoice is due 7 days from its issuance. The invoice is considered paid on the day when the Hotel could dispose of the amount paid, i.e. the date on which the relevant amount is credited to the Hotel account.
• Payment by credit card can be made before and after the use of Hotel services, based on the data provided by the Client necessary to make the payment. By providing data for credit card payment, the Client agrees to its use. The Hotel has the right to additionally charge the Client's credit card for any differences that will be found after his departure (e.g. consumption from the minibar, compensation for damages, fines, etc.), with which the Client agrees. However, the Hotel shall inform the Client in writing (by e-mail) about any additional settlement of differences from the Client's credit card and the reasons for such additional settlement.
• In case of late payment, the Hotel is entitled to charge interest on arrears in the amount of 0.5% of the late payment for each day of delay.
• The Hotel is not responsible for the Client's forgotten or lost things. The Client's forgotten items are registered and stored for a period of 1 month. The Hotel will send the forgotten items to the Client only upon request and at the Client's expense.
• Smoking is not allowed on the premises of the Hotel. If the Client violates the smoking ban, the Hotel has the right to increase the agreed price of accommodation by EUR 100 per day on which he violated the ban.
• The Hotel allows the entry and accommodation of pets according to the valid price list.
• No dangerous substances / explosives and ammunition, corrosives, poisons or toxic substances, infectious or radioactive materials may be brought into the Hotel.

Withdrawal or cancellation of the order. Cancellation policy.

• The Client has the right to cancel the ordered services or event.
• When canceling ordered events and services, the Hotel is entitled to compensation in the form of a cancellation fee, which is determined as a percentage of the set price of services or events, depending on the number of persons for whom the event (s) is arranged and the period elapsed since the cancellation date. services or events and the planned start of the provision of services or events. Cancellation fees are always subject to an individual written agreement.
• When accommodating Clients, the Hotel is entitled to charge the following cancellation fees:
  the cancellation between the 8th - 12th day before the planned start of the stay - up to 25% of the price of accommodation
  the cancellation between the 2nd - 7th day before the planned start of the stay up to 50% of the price of accommodation
  the cancellation on the 1st day before the planned start of the stay up to 75% of the price of accommodation
• The costs of the technical equipment ordered by the Hotel for the needs of securing the event in the range of costs that have already been incurred by the Hotel and could not be covered by other uses, shall be paid in full by the Client.

Withdrawal from the contract by the Hotel

• The Hotel is entitled to withdraw from the contract if a reservation has been agreed with the Client to withdraw from the contract within a certain period without payment, the Hotel has a demand for such booked rooms and the Client does not waive his right to withdraw at the Hotel\'s request.
• The Hotel is also entitled to withdraw from the contract if:
  this right has been agreed in writing with the Client for the reasons stated in the contract;
  the Client does not insist on performance by the Hotel
  the Client has outstanding liabilities to the Hotel
  an advance payment or advance payment has been agreed upon booking and the Client has not fulfilled his obligation in time, but the Hotel may withdraw from the contract at the latest until the Client fulfills the obligation
  there are circumstances for which the Hotel is not responsible, e.g. force majeure / which make performance of the contract impossible
  the services or event have been booked by providing false, misleading or incorrect information to the Client or other material facts
  the Hotel has reasonable grounds to believe that the use of Hotel services could jeopardize the proper operation, safety or publicity of the Hotel without being attributable to the owners or the public. Hotel organization

Final provisions

• These general business conditions and legal relations established on the basis of them are governed by Slovak law.
• Should individual provisions of these General Terms and Conditions be or become ineffective or invalid, this shall not affect the validity or effectiveness of the other provisions of these General Terms and Conditions.
• When executing the order, Clients confirm their agreement with these valid general business conditions of the Hotel. The Hotel reserves the right to change these general terms and conditions. The obligation to notify the general terms and conditions in writing is fulfilled by placing them in accessible places on the Hotel premises and on the Hotel's website www.Hotellondon.sk.
• The administrator of personal data provided by the Client to the Hotel in connection with the provision of the Hotel's services is the company Restaurant Amfik s.r.o., Na rybníku 419/2, 919 30 Jaslovské Bohunice (Slovakia), IČO (Organisation No.) 46627821, incorporated in the Commercial Register as administered by County Court in Trnava, in Section: Sro, under Entry No. 29239/T and processes them in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain laws. Complete information can be found on the Hotel website in the GDPR section.

Given in Trnava on 01 May 2020.

Maroš Ondrišek
Managing director
Restaurant Amfik s.r.o.